Returns and Refunds Policy

At f1generation.com, we hope you are delighted with everything you purchase from us. However, we understand that there may be times when you need to return items. Below, you'll find details of our Refunds and Returns Policy.

Refunds and Returns Policy

Undelivered Orders

If your order has been shipped but has not been received, it is your responsibility to notify our customer services team via telephone, in writing, or email at support@f1generation.com within 10 days of receiving the shipment confirmation. This allows us to raise a claim with our courier company.

Damages or Shortages

Upon delivery, you must inspect the goods. If you notice any postal damages or shortages, please inform us in writing via telephone or email within 72 hours of the goods being delivered.

Amending or Cancelling Orders

  • 24-Hour Cancellation: You may cancel your order within 24 hours of placing it for a full refund.
  • After 24 hours, once your order has been dispatched, cancellations or amendments (including address changes or changes to order lines) cannot be made unless:
    • Notification of dispatch exceeds 30 days, or
    • A pre-ordered item has exceeded the 30-day period specified during purchase.

Returns Process

  • Goods must be returned securely packaged, preferably in their original packaging, to prevent damage during transit. We recommend using a recorded delivery service and informing us of the tracking number.
  • If your return request is approved, we will contact you with further instructions on how to proceed with the return.
  • Return Shipping: The customer is responsible for the return shipping cost.

Refunds will be processed back to the original payment method within 14 days of receiving the goods.

Extended Returns for Holiday Purchases

Orders placed between 1st December and 25th December benefit from an extended returns policy and can be returned until 10th January for a full refund, repair, or replacement.

Conditions for Returns

We will not accept liability if:

  1. You fail to notify us of damages or shortages within the specified time.
  2. The goods are used further after notifying us of damages.
  3. A defect arises from improper storage, use, or maintenance.
  4. The defect is due to normal wear and tear.
  5. The defect is caused by misuse, negligence, or alterations.

Exclusions

  • Personalised Items: Refunds or exchanges cannot be offered unless the item is faulty.
  • E-Gift Vouchers: Refunds or returns are not available for E-Gift Vouchers.

Customs & Duty Charges

All items are shipped from the United States. Any duty, clearance, tax, or carrier charges incurred upon entering other countries must be borne by the recipient.

We cannot provide guidance on thresholds or rates as these vary by country and product. For any additional charges, the carrier will contact you directly to arrange payment.

Complaints and Comments

If you have complaints or comments regarding our website or products, please email us at support@f1generation.com. To assist us in addressing your concerns, please provide the following details:

  • Name
  • Postal/ZIP code
  • Order Number
  • Product Description
  • Account email address
  • Reason for contacting f1generation.com

We aim to acknowledge all emails within 2 working days. Our customer service team is available from 9:00 AM to 5:00 PM (ET), Monday to Friday.

Dispatch Information

Orders are processed as quickly as possible; however, certain circumstances may delay dispatch:

  1. Pre-Orders: Items will be dispatched within the timeframe stated on the website.
  2. Payment Card Checks: Additional checks may delay dispatch to reduce fraud risk.
  3. Personalised Items: Products requiring customization may take an extra 3-5 days to prepare.

For further assistance, email us at support@f1generation.com.